Professional & Reliable Logistics with Milan Laser

At Milan Laser, we bring over nine years of expertise in international trade, having successfully exported to more than 85 countries worldwide. Our commitment to quality extends to every step of the logistics process.

Superior Packaging for Safe Delivery

After rigorous quality control testing, each Milan Laser machine is packed with care in a highly durable air freight box designed to protect your investment:

  • Material: A robust combination of metal and wood.
  • Interior Protection: 15mm thick fireproof foam to cushion your equipment.
  • Exterior Coating: Solid 1mm fireproof coating.
  • Core Strength: 13mm thick solid wood for unmatched durability.

Unlike standard industry packaging, which often relies on thinner 3-5mm materials or simple paper boxes, Milan Laser ensures your equipment arrives safely and in perfect condition.

Delivery Address Requirements

We cannot ship to PO Box addresses. If a PO Box is provided, the order will be canceled, and a full refund will be issued minus transaction fees (2.9%-7.9%). To avoid delays, please provide a physical address, such as your home or office.

Free Shipping in the USA & Worldwide

We believe in making your experience seamless and cost-effective.

  • USA: Free delivery on all orders, no minimum purchase required.
  • Worldwide: Free shipping for orders exceeding $950, ensuring global access to Milan Laser’s exceptional equipment.

Visit our global website for international purchases: MilanLaserhair.com.

Trusted Couriers

We partner with leading shipping providers to ensure reliable and timely delivery:

  • Carriers: UPS, DHL, FedEx, YunExpress, UBI, and local couriers depending on your region.
  • Tracking: Once your order ships, you’ll receive a tracking number via email. Track your shipment through our website or directly with the shipping carrier.

Customs Duties

  • USA Clients: No customs duties! Orders are cleared directly by Milan Laser.

  • Tax-Free Delivery for Select Countries: We offer hassle-free customs clearance and tax-free delivery for equipment to these eligible countries:

    • Australia
    • Belgium
    • Canada
    • Denmark
    • Finland
    • France
    • Germany
    • Hong Kong
    • Ireland
    • Italy
    • Japan
    • Netherlands
    • Norway
    • Spain
    • Sweden
    • Switzerland
    • Thailand
    • UAE
    • United Kingdom

For clients outside these regions, customers are responsible for customs clearance and associated fees.

Important Notes on Shipping

  • Separate Shipments for Liquids and Gels: Liquids and gels are shipped separately from equipment. Import taxes may apply to these items for non-USA clients.
  • Duty-Free Equipment Only: Tax-free delivery applies solely to equipment.

Please contact our support team for any additional questions or to verify tax-free delivery eligibility.

Choose Milan Laser for professional, reliable logistics and a seamless delivery experience—worldwide.

How Long Will It Take to Receive My Order?

At Milan Laser, we aim to process and deliver your orders quickly. Below, you’ll find detailed information about processing times, shipping estimates, and our policies regarding delivery issues.

Order Processing Time

Once an order is placed:

  • Standard Processing Time: 1-5 business days.
  • Exceptions: Processing times may be extended during inventory replenishment or high-demand periods.

You will receive a confirmation email with tracking details once your order has shipped.

Transit Times

Shipping times vary depending on your location and the product(s) ordered. Below are approximate transit times for in-stock items:

  • USA: 1-7 business days.

  • Other Countries (3-15 business days):

    • Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Romania, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, UAE, United Kingdom, Vietnam.

  • All Other Countries: 8-25 business days.
    If your country is not listed, contact us to confirm shipping availability and estimated transit times.

  • Made-to-order Machines: 10-20 business days.

Shipping Delays

While we strive to meet delivery estimates, unforeseen delays by third-party couriers may occur.

  • Reasonable Delays: Defined as up to 45 calendar days from the order date.
  • Refunds: Not provided for reasonable delays.

We appreciate your patience and understanding as we work to exceed your expectations.

Lost or Missing Packages

Responsibility: Once shipped, the courier is responsible for the package. Rejuva Fresh cannot provide automatic refunds for lost or stolen packages.

What We Do:

  • File claims with the courier to recover lost items.
  • Guarantee replacement or resolution to ensure you receive your order.

Damaged Packages

If your package arrives damaged:

  • Report Damage: Email support@milanlaserhair.com within 7 calendar days. Include:
    • Photos of the damaged product and packaging.
    • A video showing the damage.
  • Free Replacement: Eligible upon approval.

For additional details, refer to our Warranty Policy.

Re-routed, Refused, or Undeliverable Packages

Re-routed Orders: Packages re-routed to a new address are not eligible for refunds.

Refused Deliveries:

  • Do not refuse delivery unless we direct you to do so.
  • Unauthorized Refusal: May result in package destruction. Refunds will be issued only after the package is returned, minus 40% to cover shipping fees.

Customs Refusals:

  • If customs refuse your package, you are eligible for:
    • A free replacement, or
    • A refund minus 20% for shipping fees.

Signature on Delivery

Many shipments require a signature to ensure safe delivery. Please ensure you or a responsible party is available to sign.

For any concerns or questions, feel free to contact us. We appreciate your trust and look forward to serving you!